Currently, The Green Loom doesn’t have a return policy in place. However, if you’ve received the wrong or damaged item and want to exchange it for the correct one, we’re happy to help. Just make sure to reach out to us within 24 hours of receiving your purchase. It’s important that the item is unused and in its original packaging when you send it back to us. Once we receive the returned package, our team will assess the reason for the exchange and process it accordingly, following the rules of your area.

To start the exchange process, simply email us at (email)  within two business days of receiving your order. If your exchange request is approved, our team will contact you within the defined timeframe to guide you through the next steps. Please note that we can’t accept items sent back to us without prior exchange requests.

If you encounter any damages or issues with your order, rest assured that all our items undergo a rigorous quality check before being shipped out. Upon receiving your order, please inspect it carefully. If you find any defects or damages, or if you’ve received the wrong item, let us know right away so we can address the problem promptly.

Certain items are not eligible for exchange, such as custom products, sale items, or gift cards. If you have any questions or concerns about a specific item, feel free to reach out to us for assistance.