terms & condition

To avail certain services on our Websites, users are required to provide certain information for the  registration process namely: – a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history  h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience. All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services.
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

User agrees that neither ‘The Green Loom’ nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services
purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if ‘The Green Loom’/ ‘the favourite shelf’ has been advised of the possibility of such damages. User further agrees that ‘The Green Loom’/ ‘the favourite shelf’ shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that ‘The Green Loom’/ ‘the favourite shelf’ shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event ‘The Green Loom’ total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to ‘The Green Loom’/ The Favorite Shelf products if any, that is related to the cause of action.

We use data collection devices such as “cookies” on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session.
Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session. If you have chosen to provide us with your contact information, we may provide you with service related announcements by any means, including email, letters and concerning the website or contact you regarding your customer service requests or questions. 
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

We at The Green Loom and The Favourite Shelf believe that natural products are healthier and gentler on the skin. Pure essential oils, botanicals, and other natural ingredients have been used for centuries in skincare. We have done extensive research into the possible benefits of these natural ingredients. However, we must make this disclaimer: While many of the natural ingredients in our handmade products are believed to have
therapeutic and healing properties, they are not to be used to treat any form of health problem. We do not recommend the use of these products as an alternate for medical care. The Green Loom/ The Favorite Shelf is not responsible for any individual reaction to any particular ingredient. We maintain a transparent policy, where each product description on our website includes a complete list of ingredients. People with sensitivities to any listed
ingredient should not use the product. We recommend to always do a patch test to ensure the suitability of the product.

We respect the intellectual property of others. If you believe that copyrighted materials have been copied in a way that constitutes copyright infringement, please send an email or written notice to us for notices of infringement and provide the following: (i) identification of the copyrighted work(s) that you claim has been infringed and that you are the copyright owner or authorized to act on the copyright owner’s behalf; (ii) a description of the material hat you claim is infringing and the location of the material on the website; (iii) your address, telephone number and email address to: EMAIL ADDRESS Note: The above contact information is provided exclusively for notifying The Green Loom
that copyrighted material may have been infringed. All other inquiries will not receive a response through this process and should be directed to our customer service group by

email at: info@thegreenloom.com

Orders once placed through www.thegreenloom.com cannot be cancelled and no refunds will be made once an order has been successfully placed through www.thegreenloom.com

We have put in place reasonable measures to protect the personal information contained in our databases. Measures are in place to prevent unauthorized access and maintain appropriate use and accuracy. Furthermore, data that is transmitted in association with our online store is encrypted and is secured by SSL as per international standard IS/ISO/IEC 27001. Does your retention agency have IS/ISO/IEC 27001 certificate. 

If any dispute, controversy or claim arises under this Agreement or in relation to any ‘The Green Loom’/ The Favourite Shelf products Service or our Platform, including any question
regarding the existence, validity or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all reasonable endeavors to resolve such Dispute amicably. If
the parties are unable to resolve the Dispute amicably within 30 days of the written notice of such Dispute, such dispute shall be referred to the arbitration, of a sole arbitrator. The arbitration shall be subject to the provisions of the Indian Arbitration & Conciliation Act, 1996 (hereinafter Act) as may be amended from time to time. Such Dispute shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any
claim or controversy of any other party. The seat of the arbitration shall be Panchkula only and the language of this arbitration shall be English. Suteekshan Samrol, Advocate, Punjab & Haryana High Court, will appoint the sole Arbitrator and will conduct the arbitration in accordance with its rules for conduct of Arbitration proceedings then in force and applicable
to the proceeding and award made in pursuance thereof shall be binding on the parties. Any arbitration shall be confidential, and neither You nor ‘The Green Loom’/ The Favourite Shelf products, may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between You and ‘The Green Loom’ products. In all arbitrations, each party will bear the expense of its own lawyers and preparation. This paragraph shall survive termination of this Agreement.

Subject to the ‘Dispute Resolution’ section mentioned above, You agree that any claim or dispute you may have against ‘The Green Loom’ or ‘The Favourite shelf’ products, must be resolved by the competent authority having jurisdiction in Panchkula, India. You agree to submit to the personal jurisdiction of the courts/arbitration within Panchkula (Haryana,India) only, for the purpose of litigating all such claims or disputes subject to
‘Dispute Resolution’ section mentioned above. This Agreement shall be governed by Indian law.

We strive to give you the very best shopping experience possible, however we do not accept returns. We are responsible to replace a product if it has reached you damaged or if the wrong product has been sent to you. Do inform us within 48 hours of delivery of the
products.
Mail us at – info@thegreenloom.com.

All orders are dispatched within 2-5 business days. Upon dispatch we will send you a notification email. Please note it can take longer during Festive and Sales Rush. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames. As part of our commitment to the environment, we will continue to focus on reducing our
packaging, which minimizes the impact on our environment. As such, some of our products do not come with extra packaging such as safety seals and inner lids. Our products are also packaged to provide sufficient ‘head space’ to minimize content leakage, sometimes resulting in cream shifting within the container during delivery.